Got Some Questions Before Joining?
If you can't find what you're looking for on this page, please get in touch through the Contact page form.
Common FAQs:
Q. Do you provide a free trial?
We do not provide a free trial. This is due to the value, which we believe you get as soon as you become a member. You can cancel your monthly membership at any time though, so you're never locked into a plan.
Q. Are my payment details secure?
Absolutely. We use the payment gateway called Stripe. You may have seen this online when making payments on other websites. We don't process any of the payments ourselves, which means we never see any of your payment details. These are all encrypted.
Q. Will my employer know I've joined?
Only if you tell them. We have no contact with your employer. This is a private matter, and they will only know if you want to share it with your employer.
Q. Why are you working only with L&D Managers?
Because our founder, Luke Westwood, has only ever worked on L&D and knows the unique challenges, which L&D managers face on a daily basis. We want to be giving as much value as we can to our members, so we only focus on L&D managers.
Q. Do you provide customer support?
Of course. We love providing customer support. Whether you're having any technical issues with our website, want to suggest some content for our members, or even want to make a complain. We always want to hear from you.
Q. What country are you located in?
We are based in the U.K. and market mainly to L&D managers based in the U.K. If you're from another country, you're more than welcome to join, but please keep in mind all of our content is written and created for a British audience.
Q. Do you provide 1-2-1 coaching?
We don't right now, but this is something we are considering and looking for the best way to provide this, as part of our platform. If you have any suggestions, on what you would find helpful, please do get in touch.
Q. Can I cancel my account at any time?
Absolutely. All you need to do is get in touch with us at billing@mywellbeingmanager.co.uk and our team will get back to you.
Q. Who started the website?
The website was started by Luke Westwood. Luke has worked in L&D for 10+ years in a range of industries, which range from military defence to healthcare and finance.
Q. Can my employer pay?
If you have had approval from your employer to pay for your membership, please get in touch with us at billing@mywellbeingmanager.com. We will be able to send them an invoice for either a monthly or yearly plan membership.